Question 1

What are your rates?

Accepted Answer

Our rates vary based on the nanny's experience level, the number of children, and the type of care needed. Full-time nannies typically range from $20-30 per hour, while part-time and specialized care (such as newborn specialists) may have different rates. We'll provide a detailed rate sheet during your consultation based on your specific needs.

Question 2

Is there a placement fee?

Accepted Answer

Yes, we charge a one-time placement fee that covers the comprehensive screening process, background checks, interviews, and matching services. This fee is typically equivalent to 15-20% of the nanny's first-year salary for full-time placements, or a flat fee for part-time arrangements. We'll discuss the exact fee structure during your initial consultation.

Question 3

Who pays the nanny's salary?

Accepted Answer

Families are responsible for paying the nanny's salary directly. We recommend setting up a payroll service to handle taxes, withholdings, and employment compliance. We can provide recommendations for reputable household payroll services that make this process simple and straightforward.

Question 4

Are there additional costs I should know about?

Accepted Answer

Beyond the placement fee and nanny's salary, families typically cover paid time off, holidays, health insurance contributions (for full-time positions), and any work-related expenses such as mileage or activity costs. We'll provide a comprehensive overview of typical employment costs during your consultation.

Question 5

What background checks do you perform?

Accepted Answer

Every nanny in our network undergoes a comprehensive background screening including: criminal record checks at federal, state, and county levels; motor vehicle record checks; reference verification from previous employers; and identity verification. We also verify all certifications and educational credentials.

Question 6

Are your nannies CPR and First Aid certified?

Accepted Answer

Yes, all of our nannies maintain current CPR and First Aid certifications. Many also have additional specialized training in areas such as newborn care, special needs support, or early childhood education. We ensure all certifications are up-to-date before any placement.

Question 7

How do you screen and interview nannies?

Accepted Answer

Our screening process includes multiple steps: initial application review, phone screening, in-depth in-person interview, skills assessment, reference checks (minimum of 3 professional references), and background verification. We personally meet every nanny before adding them to our network to ensure they meet our high standards.

Question 8

What if I have concerns about safety or behavior?

Accepted Answer

Your family's safety and comfort are our top priorities. If you have any concerns at any time, please contact us immediately. We take all concerns seriously and will work with you to address the situation promptly, whether that means additional training, mediation, or finding a new match.

Question 9

Do you offer a trial period?

Accepted Answer

Yes, we recommend a 2-4 week trial period for all placements. This allows both the family and nanny to ensure the match is a good fit. During this time, we check in regularly to address any questions or concerns and make sure everyone is comfortable with the arrangement.

Question 10

What if the match doesn't work out?

Accepted Answer

We offer a 90-day placement guarantee. If the placement doesn't work out within the first 90 days for any reason, we'll work diligently to find you a new match at no additional placement fee. Our goal is to ensure you find the perfect caregiver for your family.

Question 11

Can I meet multiple nannies before deciding?

Accepted Answer

Absolutely! We typically present 2-3 carefully selected candidates who match your family's needs and preferences. You'll have the opportunity to interview each candidate, and we encourage you to include your children in the final meeting to see how they interact together.

Question 12

How long does the matching process take?

Accepted Answer

The timeline varies based on your specific needs and availability, but most families are matched with a nanny within 2-4 weeks of their initial consultation. For specialized care or unique scheduling needs, it may take a bit longer to find the perfect fit. We'll keep you updated throughout the process.

Question 13

What types of care do you offer?

Accepted Answer

We provide a full range of childcare services including: full-time nannies, part-time nannies, after-school care, date-night babysitting, newborn care specialists, special needs support, and temporary/summer nannies. We can customize a care plan to meet your family's unique needs.

Question 14

Do you offer live-in nannies?

Accepted Answer

Yes, we can arrange live-in placements for families who have appropriate accommodations and prefer this arrangement. Live-in nannies typically have different rate structures and benefit packages, which we'll discuss in detail during your consultation.

Question 15

Can I hire a nanny for just a few hours per week?

Accepted Answer

Yes, we offer part-time and flexible scheduling options. Whether you need care for just a few hours after school, specific days of the week, or occasional date nights, we can help you find a nanny whose availability matches your needs.

Question 16

What areas do you serve?

Accepted Answer

We proudly serve families throughout the Hudson Valley region. If you're unsure whether we cover your specific area, please contact us—we're always expanding our service area to meet the needs of local families.

Question 17

Do you provide backup care if our nanny is sick?

Accepted Answer

While we don't offer a formal backup care program, we maintain relationships with experienced caregivers who may be available for emergency coverage. We recommend discussing backup care plans with your nanny during the hiring process and establishing a network of trusted backup options.

Your Questions Answered

Rates & Payment

Background Checks & Safety

Trial Periods & Guarantees

Services & Scheduling

Still Have Questions?